FAQ:

Q: How do I know my friend received my friend request?
A: If you go to your ‘my friends’ page, you will see the friends which have pending requests. Click on their user name to view their profile. You will see a ‘pending request’ button under their basic info if the friend request is still awaiting their reply. The next time they log in, they will see this request and either accept or decline.
Q: Am I able to view someone’s profile before I befriend them to make sure it is the correct person?
A: Yes. When you search for a friend’s name, you can click ‘view profile’ in order to check if this is the person you really want to add as a friend. If you find that this is the correct person, you can click the ‘add as a friend’ button that is located under their user name in their profile page.
Q: How do I use the ‘scrapbook?’
A: The ‘scrapbook’ is a place where you can drag and drop content in order to remind yourself of one of your favorite places or a desired destination. The ‘scrapbook’ can hold destinations, journal entries (planned), photos and other media.
Q: How can I tell if I have successfully edited a page?
A: There will be a small notification bubble that pops up in the lower right hand corner, or the center of the computer screen when you have edited something successfully. It will say ‘photo uploaded!’ or ‘place added’ and the like, telling you what you have done.
Q: How do I create a personal blog?
A: The tripwolf journals section is the same as what others might call a blog. Here, you can write about your travel plans or your own adventures and experiences! To create your own journal, go to the ‘my journals’ page. Click on the ‘+ new journal’ button, and then you can create the name and a small one-liner about your journal. Here you also set your journal’s privacy level. You can keep it totally private, or allow only tripwolf members, or your friends to view it, or—if you love to share you stories—allow everyone access!
Q: Should I keep one or multiple journals?
A: Most journals are about a single place, subject or trip, because then when you go on another adventure, you can create a whole new journal! This way, it may be easier to organize your thoughts, as well as share them with friends.
Q: How do I view people’s journals?
A: To view others’ journals, click on the large ‘journals’ tab above the map. If you are in a specific location, you will see journals for that place. Otherwise, on the main page, you can search for specific journals.
Q: How do I move the pin on the map to the correct location?
A: To move any pin, just click on it, and then click on ‘move pin.’ You will then be brought to a blank map, where you can choose either to type in the exact address of the location (for US states, use abbreviations) or to move the pin manually by dragging it with your mouse (feel free to change the zoom levels).
Q: How do I enter a location for my photos and media items? Also, can I assign my pictures to an already registered location?
A: You can easily assign your own pictures to an existing location. Simply go to that location, and then click on the ‘upload photos’ button. If you are uploading photos into ‘my gallery,’ when you click on the ‘upload photos’ button, tripwolf will immediately ask you ‘where did you take the photo(s)?’ This is where you can type in your location. You will see a list of locations pop up, click on ‘select’, and then hit the ‘ok’ button at the bottom of the window. Now when you select and upload your photo, it will end up in the correct location!
Q: Why do certain pins have a question mark?
A: For those locations, the pin might not be at the right spot. Please help us to improve tripwolf, and set the pins correctly in case you know the right location.
Q: Sometimes the descriptions and hard facts have a “Marco Polo” logo – Why is that?
A: Marco Polo is the leading publisher of travel guide books in the European market. Tripwolf cooperates with Marco Polo, so we can make their entire travel content available to our users. Whenever you see their logo, the information comes directly from Marco Polo.
Q: I have more questions, and can’t find the answer here. What can I do?
A: If your question is of a general nature, please write to info@tripwolf.com. If you have a comment, or you encountered a problem on the website, please write to feedback@tripwolf.com. Thanks!

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